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Legal

Acceptable Use Policy

Vonk only works if it is safe. These are the rules every account agrees to, what happens when they are broken, and how to appeal a decision you think is wrong.

Effective: 15 September 2026Last updated: 15 September 2026

1. Who this applies to

This policy applies to every Vonk account: work seekers, employers, recruitment agencies and anyone acting on their behalf. It forms part of our Terms of Service.

2. Never allowed

  • Charging a work seeker any fee — registration, admin, training, placement, deposit or otherwise.
  • Asking a work seeker for banking details, card details, PINs or one-time passwords.
  • Fake, duplicated, expired, bait or pyramid-style listings, or listings for work that does not exist.
  • Impersonating another person, company or agency, or misrepresenting your authority to hire.
  • Discrimination prohibited by the Employment Equity Act or the Constitution.
  • Harassment, threats, hate speech, sexual solicitation or any request for a favour in exchange for work.
  • Pushing users off-platform to avoid our safety checks, or scraping, reselling or bulk-harvesting profiles.
  • Using candidate information for anything other than the recruitment purpose it was shared for.
  • Attempting to break, overload, probe or bypass Vonk's security, plan limits or access controls.
  • [PLACEHOLDER — any further prohibited conduct your legal adviser requires, including industry-specific restrictions.]

3. Expected of everyone

  • Keep listings, profiles and CV details accurate and current.
  • Respond honestly and respectfully, and close listings once filled.
  • Report suspicious behaviour rather than engaging with it.
  • Protect any personal information you receive through Vonk.

4. How we enforce this

Vonk uses automated scam screening plus human review. Depending on severity we may add a warning banner, pause or remove a listing, limit features, suspend an account, cancel a plan without refund where the breach is serious, or report conduct to the authorities.
[PLACEHOLDER — enforcement ladder, notice given to the account holder, and record-keeping period for enforcement decisions.]

5. Appealing a decision

If a listing or account was flagged or restricted and you believe it was wrong, open a support ticket from inside Vonk or email [PLACEHOLDER — support email address] with the reference shown on the notice. A person — not an automated system — reviews every appeal.
[PLACEHOLDER — appeal turnaround commitment and escalation contact.]

6. Reporting a problem

Use the report option on any listing or chat, the Feedback and Ticket buttons inside the app, or contact [PLACEHOLDER — support email address] · [PLACEHOLDER — support telephone number]. If anyone is in immediate danger, contact the South African Police Service first.