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Legal

Cancellation & Refund Policy

How employers and agencies cancel, downgrade, or ask for money back on a Vonk plan — and what happens to listings and entitlements when they do.

Effective: 15 September 2026Last updated: 15 September 2026

1. What this covers

This policy covers paid Vonk plans bought by employers and agencies. Free for work seekers, always, so nothing here applies to them.
Payments are processed by PayFast. A plan activates only once PayFast confirms the payment, and any refund is returned through PayFast to the original payment method.

2. Cancelling a plan

You can cancel from Manage your plan inside Vonk at any time. Cancellation stops future billing; your current paid period continues to run until it ends, after which the account returns to the free tier.
[PLACEHOLDER — notice period required, exact effective date of cancellation, and treatment of any minimum term or annual commitment.]

3. Downgrading

Downgrades take effect at the start of the next billing period unless we state otherwise. When a lower plan has smaller limits, listings or tools above the new limit may be paused until you are within the plan's limits again.
[PLACEHOLDER — whether a mid-cycle downgrade is pro-rated or credited, and how excess listings are selected for pausing.]

4. Refunds

Nothing in this policy limits rights you may have under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002.
  • [PLACEHOLDER — cooling-off period, if any, and the conditions under which it applies (ECTA s44 applies only to certain electronic transactions).]
  • [PLACEHOLDER — whether unused time is refundable, pro-rated, or non-refundable once a billing period has started.]
  • [PLACEHOLDER — treatment of duplicate or incorrect charges and the turnaround time for processing them.]
  • [PLACEHOLDER — refunds where Vonk terminates for breach of the Acceptable Use Policy.]
  • [PLACEHOLDER — refunds where Vonk discontinues a feature or the service.]

5. Failed and disputed payments

If a payment fails, the plan does not activate and no entitlement is granted. If you believe a charge is wrong, contact us before lodging a chargeback so we can check the transaction record against PayFast's confirmation.
[PLACEHOLDER — dunning/retry schedule and what happens to listings during a failed-payment period.]

6. How to request a cancellation or refund

Email [PLACEHOLDER — support email address] or call [PLACEHOLDER — support telephone number] with your organisation name, the plan, and the PayFast payment reference. You can also open a support ticket inside Vonk.
[PLACEHOLDER — acknowledgement and resolution timeframes you commit to.]